If the sender hasn’t summarized the thread, you need to scroll through and read the entire string to understand what’s at issue. And attachments make your job even harder.
Email at work
Because the sender hasn’t recapped key points or let you know how you could help, you run the risk of an incorrect assumption unless you clarify what’s needed with the sender.
Adding to the frustration, it probably will take you longer to read and respond than the time the sender spent writing the original email.
To minimize confusion, perhaps you simply bypass email and phone a sender or two to see how you can best contribute to an ongoing discussion.
Now, a solution to email fatigue is at hand.
The post resonated with readers. It led to the development of an Email Charter — an idea worth spreading with the core purpose of respecting email recipients’ time.
The charter includes 10 Rules to Reverse the Email Spiral. Among them:
- Celebrate Clarity
- Tighten the Thread
- Attack Attachments
Many readers offered feedback on the charter. For example, several volunteered to translate it into other languages — showing the global interest in such an initiative. Read more feedback.
Would you adopt the Email Charter for your business? Do you support the goals? Please add your thoughts on the idea in the comments section below.